Privacy Policy
IGET Brisbane respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from our website.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when information may be shared with third parties, and the choices and rights available to you.
This policy applies to information collected through the IGET Brisbane website, online orders, customer support communications, enquiries, and other interactions with our business.
Information We Collect
When you browse our website, create an account, place an order, contact us, or otherwise interact with IGET Brisbane, we may collect information that is reasonably necessary to provide our services.
This may include:
- Full name
- Billing and delivery address
- Email address
- Telephone or mobile number
- Order and transaction details
- Products purchased or requested
- Shipping and delivery information
- Tracking information
- Customer service communications
- Information provided through contact forms
- Account login information, where accounts are available
- Information relating to returns, refunds, exchanges or delivery enquiries
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages visited, referring website, and general website usage information.
We use this information to help operate, secure, maintain and improve our website.
How We Use Your Personal Information
IGET Brisbane collects and uses personal information for legitimate business purposes, including processing and fulfilling orders.
Depending on how you interact with us, we may use your information to:
- Process and confirm your orders
- Arrange delivery of purchased products
- Provide shipping and tracking information
- Communicate with you about your order
- Respond to enquiries and customer support requests
- Process refunds, returns or other transactions
- Verify information where reasonably necessary
- Maintain customer accounts
- Improve our website and customer experience
- Detect and prevent fraud, abuse or unauthorised activity
- Maintain website security
- Keep appropriate business and transaction records
- Meet applicable legal and regulatory obligations
- Communicate important service information
- Send marketing communications where permitted and where you have provided the necessary consent
We do not collect personal information simply because it is available. We aim to collect information that is reasonably necessary for the purpose for which it is being used.
Information Collected When You Place an Order
When you place an order with IGET Brisbane, we require certain information to process and fulfil your purchase. This may include your name, contact details, billing information, delivery address, order details and information required by our payment or shipping providers.
Your delivery information may be provided to the relevant shipping or courier service so that your order can be delivered to you. All orders may receive tracking information where tracking is available through the applicable carrier.
Payment Information
Payments may be processed through third-party payment providers. Depending on the payment method selected at checkout, your payment may be processed directly by a payment provider rather than being stored by IGET Brisbane.Payment providers may collect and process payment information according to their own privacy policies and terms.
IGET Brisbane does not intentionally store complete payment card numbers or security codes when these are processed by an external payment provider. Customers should review the privacy policy of the relevant payment provider for information about how payment information is handled.
Shipping and Delivery Information
To fulfil an order, we may provide necessary customer information to shipping and delivery providers.
This may include:
- Customer name
- Delivery address
- Contact telephone number
- Email address
- Order reference
- Parcel information
- Delivery instructions where applicable
Shipping information may be shared with carriers such as Australia Post, AusPost Express, StarTrack, Sendle, DHL, Aramex, Fastway, CouriersPlease, local courier services or another carrier selected to fulfil the delivery.
This information is provided only to the extent reasonably necessary to arrange and complete delivery, provide tracking, investigate delivery problems and provide customer support.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality and improve the browsing experience.
Cookies may be used to:
- Remember shopping cart information
- Maintain website functionality
- Understand how visitors use the website
- Improve website performance
- Remember certain preferences
- Measure website traffic
- Support relevant advertising or marketing activities where applicable
- Help detect suspicious or fraudulent activity
You can configure your browser to refuse or restrict certain cookies. However, disabling essential cookies may affect the functionality of parts of the website, including shopping and checkout features.
Website Analytics
We may use analytics services to understand how visitors interact with the IGET Brisbane website.
Analytics information can help us understand things such as:
- Which pages receive the most visits
- How visitors navigate the website
- General traffic sources
- Website performance
- Device and browser usage
- General customer behaviour
This information helps us improve website structure, content, performance, usability and customer experience.
Where analytics services are provided by third parties, their own privacy policies may also apply.
Marketing Communications
Where permitted by applicable law, IGET Brisbane may use customer information to communicate information about products, promotions, offers, website updates or other services that may be relevant to customers.
Where consent is required, we will seek the appropriate consent before sending marketing communications.
You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the relevant communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related communications, such as order confirmations, delivery updates, refund information or responses to customer enquiries.
When We Share Personal Information
IGET Brisbane does not sell personal information to third parties for their own unrelated marketing purposes.
We may disclose personal information where reasonably necessary to operate our business and provide services.
This may include sharing information with:
- Payment processors
- Shipping and courier providers
- Website hosting providers
- E-commerce and website service providers
- Email and communication providers
- Analytics providers
- IT and security service providers
- Customer support providers
- Professional advisers
- Government agencies or regulatory authorities where legally required
Third-party service providers are generally provided only with the information reasonably necessary for them to perform the services they provide to us.
Legal and Regulatory Disclosures
We may disclose personal information where we reasonably believe disclosure is necessary to:
- Comply with a legal obligation
- Respond to a lawful request from a government authority
- Protect our legal rights
- Investigate suspected fraud or unlawful activity
- Protect the security of our website, systems or customers
- Enforce our terms, policies or agreements
- Prevent harm or misuse of our services
Where legally permitted, we will take reasonable steps to ensure that information is handled appropriately.
International Disclosure of Information
Some third-party service providers used by IGET Brisbane may operate outside Australia or store information on systems located overseas.
Where personal information is disclosed to an overseas service provider, we take reasonable steps to use reputable providers and ensure that information is handled in accordance with applicable privacy requirements.
Because the location and technology used by third-party providers may change, customers should also review the privacy policies of relevant payment, shipping, analytics, hosting and other service providers.
How We Protect Personal Information
IGET Brisbane takes reasonable steps to protect personal information against unauthorised access, misuse, interference, loss, alteration or disclosure. Security measures may include appropriate website security controls, access restrictions, secure technology, authentication controls, monitoring and the use of reputable third-party service providers.
However, no website, online transaction or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their own accounts and devices, including keeping passwords confidential and using secure devices and internet connections.
How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The period for which information is retained may depend on:
- The nature of the information
- The purpose for which it was collected
- Whether there is an ongoing customer relationship
- Accounting and record-keeping requirements
- Legal or regulatory requirements
- Dispute resolution requirements
- Fraud prevention and security requirements
When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
Accessing Your Personal Information
You may contact IGET Brisbane to request access to personal information we hold about you.
Where appropriate, we can provide information about the personal information we hold and how it is being used.
We may need to verify your identity before processing an access request in order to protect customer information from unauthorised disclosure.
In certain circumstances, applicable privacy laws may allow us to refuse or limit access. If this occurs, we will explain the reason where we are legally permitted to do so.
Children and Age-Restricted Products
IGET Brisbane’s website and products are intended for customers who meet the applicable legal age requirements. We do not knowingly collect personal information from individuals who are not legally permitted to purchase the products offered through our website.
If we become aware that personal information has been submitted by an individual who is not legally permitted to use our services, we may take reasonable steps to address the situation, including deleting information where appropriate and legally permitted.
Third-Party Websites
Our website may contain links to third-party websites, services or platforms. These websites operate independently from IGET Brisbane and may have their own privacy policies, terms and practices.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Changes to This Privacy Policy
IGET Brisbane may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, legal requirements or privacy practices.
When changes are made, the updated version will be published on this page with a revised Last Updated date. Customers are encouraged to periodically review this page to remain informed about how personal information is handled.
Contact IGET Brisbane
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
IGET Brisbane
Email: info@igetbrisbane.com
Phone: [Insert Phone Number]
Business Hours: [Insert Business Hours]