Shipping & Delivery Policy

At IGET Brisbane, we understand that reliable delivery is an important part of a good online shopping experience. Our Shipping & Delivery Policy explains how we process orders, available shipping options, delivery timeframes, tracking, free shipping eligibility, express delivery arrangements and what to do if your order is delayed, damaged or cannot be delivered.

We provide delivery services to customers throughout Australia, including metropolitan, regional and eligible remote locations. Our aim is to process orders promptly and provide customers with clear information from the time an order is placed until it arrives at its destination.

shipping & delivery policy iget brisbane

Shipping Across Australia

IGET Brisbane offers shipping to eligible Australian delivery addresses, including residential addresses, business addresses and PO Boxes.

Depending on the destination, parcel characteristics and available service, orders may be delivered using Australia Post, AusPost Express, StarTrack, Sendle, DHL, Aramex, Fastway, CouriersPlease, local courier services or another suitable delivery provider.

The carrier selected for an order may depend on the delivery destination, shipping service selected, parcel requirements, availability and other logistical considerations.

Free Shipping on Orders Over $300 AUD

We offer free shipping on orders of $300 AUD or more.

The $300 AUD threshold applies to eligible orders and free shipping is available across Australian states and territories, including eligible remote areas.

Free shipping applies to all eligible products available through IGET Brisbane. Where an order qualifies for free shipping, the applicable shipping charge will be removed or shown as free during checkout, subject to the applicable order and delivery conditions.

Customers should ensure that their order meets the required $300 AUD minimum before completing checkout.

Same-Day Dispatch

We aim to provide same-day dispatch for orders placed before our daily order-processing cut-off time.

Same-Day Dispatch Cut-Off: [11 pm]

Orders received before the applicable cut-off time on a business day are generally processed and dispatched that same business day, provided that:

  • Payment has been successfully received.
  • The product is available.
  • The delivery information supplied by the customer is complete and accurate.
  • There are no issues requiring additional order verification.
  • The selected shipping service is available for the destination.

Orders placed after the daily cut-off time may be processed on the next available business day.

Same-day dispatch means that the order is handed to or arranged for collection by the shipping provider on the applicable business day. It does not mean that the order will necessarily arrive on the same day.

Delivery Timeframes

Our standard estimated delivery timeframe is:

1–5 business days after dispatch

Actual delivery time depends on the destination, shipping provider, service selected, local transport conditions and other circumstances affecting the delivery network.

Metropolitan areas may receive deliveries sooner, while regional and remote locations may require additional transportation time.

The 1–5 business day timeframe is an estimated delivery period, not a guaranteed delivery date. Carrier disruptions, severe weather, public holidays, peak periods, operational issues and other circumstances outside our reasonable control may affect delivery.

We will make reasonable efforts to process and dispatch orders promptly and to assist customers when a delivery experiences an unexpected delay.

Express Shipping & Express Delivery

Customers who require a faster delivery option may contact IGET Brisbane to discuss express shipping arrangements.

Express shipping can be requested:

  • Before placing an order, so the available express options can be discussed before purchase; or
  • After placing an order, provided the order has not already been dispatched and an express service is available.

Express shipping may involve an additional charge. Any applicable express shipping cost will be confirmed with the customer before the upgraded service is arranged.

Express delivery availability can vary depending on the destination, carrier, parcel requirements and the time the request is made.

Customers requiring urgent delivery should contact us as early as possible rather than relying solely on standard delivery estimates.

Shipping Carriers

IGET Brisbane may use different delivery providers depending on the order and destination.

Available carriers may include:

  • Australia Post
  • AusPost Express
  • StarTrack
  • Sendle
  • DHL
  • Aramex
  • Fastway
  • CouriersPlease
  • Local courier services
  • Other suitable delivery providers

We may select the most appropriate available carrier based on the destination, service requirements, parcel characteristics and logistics.

The carrier used for your order may therefore differ from the carrier used for another customer’s order.

Order Tracking

All dispatched orders receive tracking information.

Once your order has been dispatched and tracking information becomes available, the tracking details will be provided to the customer through the applicable order or shipping communication.

Tracking updates may not appear immediately after dispatch. There can sometimes be a short period between the parcel leaving IGET Brisbane and the carrier’s first scan.

Customers can use their tracking information to monitor the progress of their delivery.

If tracking information does not appear to update for an extended period, please contact us so we can assist with investigating the shipment.

Delivery to PO Boxes

IGET Brisbane can ship to PO Boxes as well as physical delivery addresses, subject to the capabilities and restrictions of the carrier selected for the particular order. Some express or courier services may require a physical address rather than a PO Box. Where this applies, an alternative delivery method or address may be required.

Customers should provide complete and accurate delivery information when placing an order.

Delivery Address Accuracy

Customers are responsible for providing accurate delivery information at checkout.

Before submitting an order, please carefully check:

  • Full name
  • Street address
  • Unit, apartment or building number, where applicable
  • Suburb
  • State or territory
  • Postcode
  • PO Box information, where applicable
  • Contact details

Incorrect or incomplete delivery information can cause delays, failed delivery attempts or the parcel being returned to the sender.

Changing a Delivery Address

If you need to change the delivery address after placing an order, contact IGET Brisbane as soon as possible and before the order is dispatched.

We will make reasonable efforts to accommodate an address-change request where the order has not yet been dispatched.

Once an order has been dispatched, changing the delivery address may not be possible because the parcel may already be in the carrier’s network.

If an order has already been dispatched and must be redirected, returned or resent because incorrect delivery information was provided, additional delivery or reshipping charges may apply.

Any applicable additional cost will be communicated to the customer before the new delivery arrangement is made.

Delivery Attempts

Delivery procedures depend on the carrier and service selected.

Some deliveries may require a signature, while others may be delivered without a signature where the carrier’s service and the nature of the parcel allow this.

Where a signature is required, the carrier may make a delivery attempt and follow its applicable procedures if nobody is available to receive the parcel.

Where a parcel is considered suitable for discreet delivery and the selected carrier permits it, a signature may not be required.

Customers should monitor their tracking information and follow any delivery instructions provided by the carrier.

Delayed Deliveries

Although we aim to provide fast and reliable delivery, delivery times can sometimes be affected by circumstances outside IGET Brisbane’s direct control.

Possible causes of delay include:

  • Carrier network congestion
  • Severe weather
  • Natural events
  • Public holidays
  • Peak shopping periods
  • Transport disruptions
  • Incorrect or incomplete delivery information
  • Failed delivery attempts
  • Remote-area transportation
  • Operational issues within the carrier network
  • Security or compliance checks
  • Other unforeseen circumstances

Our standard estimated delivery timeframe is 1–5 business days after dispatch, but this timeframe should not be interpreted as an unconditional guarantee of delivery by a particular date.

If your order appears significantly delayed, please contact us with your order number and tracking information so that we can investigate with the relevant carrier.

Lost or Missing Parcels

If your tracking information indicates that your order has been delayed, appears to be missing or has not reached you within a reasonable period, please contact IGET Brisbane.

We can investigate the shipment with the relevant delivery provider and determine what information or action is available.

Customers should retain their order confirmation and tracking information while a delivery investigation is taking place.

Where a carrier confirms that a parcel has been lost, IGET Brisbane will work with the customer to determine the appropriate resolution in accordance with the circumstances and applicable consumer rights.

Damaged Parcels

If your parcel arrives visibly damaged, please contact IGET Brisbane as soon as reasonably possible.

Where appropriate, we may request:

  • Your order number
  • Photographs of the external packaging
  • Photographs of the damaged contents
  • Details of the damage
  • Tracking information
  • Any other information reasonably required to investigate the issue

Please retain the original packaging until the matter has been reviewed, as the packaging may be relevant to a carrier investigation.

Nothing in this policy limits rights or remedies available to customers under applicable Australian Consumer Law. Australian consumer guarantees can provide remedies where goods do not meet applicable guarantees, including situations involving unacceptable quality or other qualifying problems.

Incorrect or Missing Items

If you receive an order containing an incorrect product or an item appears to be missing, contact IGET Brisbane as soon as reasonably possible.

Please provide your:

  • Order number
  • Name
  • Delivery details
  • Description of the issue
  • Photographs or other information where requested

We will review the order and investigate the matter.

Orders Returned by the Carrier

A parcel may be returned to IGET Brisbane by the carrier for reasons such as:

  • Incorrect address
  • Incomplete address
  • PO Box or service limitations
  • Failed delivery attempts
  • Refusal of delivery
  • Carrier restrictions
  • Failure to collect the parcel where collection is required

If an order is returned because incorrect or incomplete information was supplied by the customer, additional shipping or reshipping charges may apply if a new delivery needs to be arranged.

Where a parcel is returned for another reason, IGET Brisbane will assess the circumstances and determine the appropriate next step.

Public Holidays & Peak Periods

Orders may take longer to process or deliver during Australian public holidays, major sales periods, promotional events and other periods of unusually high order volume.

Our same-day dispatch service applies to eligible orders processed on applicable business days and does not necessarily apply to public holidays or days when our operations are closed.

Customers requiring urgent delivery should contact us before placing their order to discuss available express options.

Shipping Costs

Shipping charges are calculated according to the applicable order, destination, shipping service and other relevant factors.

Free Shipping

Orders of $300 AUD or more qualify for free shipping, subject to the applicable delivery conditions.

Express Shipping

Express shipping may be available by arrangement and may incur an additional charge.

Customers can contact us before ordering or, where the order has not yet been dispatched, after placing an order to discuss express delivery options.

Order Cancellation Before Dispatch

If you need to request cancellation of an order, contact IGET Brisbane as soon as possible. We will consider cancellation requests where an order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible through the standard order process. Any applicable rights under Australian Consumer Law continue to apply.

Carrier Restrictions & Delivery Requirements

Shipping services are subject to the rules, conditions and restrictions of the relevant delivery provider. Certain products, parcels or destinations may be subject to carrier-specific requirements or restrictions. For example, carriers can impose restrictions on goods, packaging, transport methods and delivery locations. Australia Post, for example, maintains specific prohibited and restricted-item requirements for goods sent through its network.

IGET Brisbane will use an available delivery method appropriate to the order and destination.

Australian Consumer Law

This Shipping & Delivery Policy is intended to explain our normal shipping procedures and does not exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law (ACL) or other applicable legislation.

Australian Consumer Law provides consumers with automatic consumer guarantees for qualifying purchases. These guarantees cannot simply be removed by a store policy. Depending on the circumstances, a qualifying problem may give rise to remedies such as repair, replacement, refund or compensation.

If you believe there is a problem with a product or delivery that may involve your consumer rights, please contact IGET Brisbane first so we can review and assist with the matter.

Contact IGET Brisbane About Shipping

If you have questions about delivery, tracking, express shipping, an address change or a delayed order, our customer support team is available to assist.

Business Name: IGET Brisbane
Email: info@igetbrisbane.com
Phone: [INSERT PHONE NUMBER]
Business Hours: [INSERT BUSINESS HOURS]

When contacting us about an existing order, please include your order number whenever possible so that we can locate the order and assist you more efficiently.

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