Refund and Returns Policy
At IGET Brisbane, we want customers to have confidence when ordering from our website. This Refund & Returns Policy explains when returns, refunds, replacements, and order issues may be accepted.
Contact Us Before Returning an Order
Please contact IGET Brisbane before sending any product back.
Email: info@igetbrisbane.com
Phone: +61468262783
We will provide instructions for the return where a return is approved.
Damaged, Faulty or Incorrect Products
If your order arrives damaged, faulty, defective, or you receive an incorrect product, contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photographs or other relevant evidence where requested
- Details of the product affected
We will assess the issue and, where appropriate, arrange a replacement, repair, refund, or other suitable resolution.
Change of Mind Returns
Change-of-mind returns are subject to the applicable product conditions and Australian consumer law.
Products must generally be returned in their original condition, with original packaging and accessories where applicable.
Certain products may not be eligible for return where they have been opened, used, or cannot reasonably be resold for hygiene, safety, or other legitimate reasons.
Please contact us before returning a change-of-mind purchase so we can confirm whether the item qualifies.
Incorrect or Incomplete Orders
If you receive an item that differs from what you ordered, contact us before using or returning the product.
We will review the order and, where the error is confirmed, work with you to arrange an appropriate replacement, return, or refund.
Refunds
Once a refund has been approved, it will normally be processed using the original payment method where practical.
The time for the funds to appear in your account may depend on your bank or payment provider.
Where a refund is not appropriate but another remedy is available, IGET Brisbane may offer a replacement, repair, exchange, or other suitable resolution.
Return Shipping
Where the issue is caused by an error on our part, such as an incorrect product being supplied, we will work with you regarding the reasonable return and replacement arrangements.
For approved change-of-mind returns, return shipping costs may be the customer’s responsibility unless otherwise agreed.
Products Damaged After Delivery
We are not responsible for damage caused after delivery through misuse, improper handling, unauthorised modification, or failure to follow applicable product instructions.
This does not affect any rights you may have under Australian consumer law.
Australian Consumer Law
Nothing in this Refund & Returns Policy is intended to remove, restrict, or replace any rights and remedies available to consumers under the Australian Consumer Law.
Where a product has a consumer guarantee that cannot legally be excluded, those rights continue to apply.
Contact IGET Brisbane
If you have an issue with an order or need assistance with a return or refund, contact us:
IGET Brisbane
Email: info@igetbrisbane.com
Phone:+61468262783
Business Hours: [Insert Business Hours]
We will review your request and explain the available options.